01
Business Applications
Business applications support, incident resolution, workflow troubleshooting, issue documentation, and user-focused operational support.
Grounded in practical day-to-day systems support.
ANALYST
Adelaide based · Application Support & Developer · IT Support Professional
Application support
for modern business systems.
I am an Adelaide-based Application Support & Developer and IT Support Professional with experience across SQL/MySQL, Microsoft 365, SharePoint, Windows environments, web applications, website testing, documentation, and user troubleshooting.
Application SupportIT Support L1/L2Microsoft 365SQL/MySQLSharePointWebsite QAWindowsWeb Applications
career-path.sh
> rajiv.path()
support -> microsoft 365 -> sql -> web apps
Overview
Recruiter Snapshot
Application Support & Developer with IT support depth.
I support business applications, Microsoft 365, SharePoint, Windows environments, web-based systems, user access, workflows, and technical troubleshooting.
I am also completing a Software Developer Internship at SpaceTel IT, where I review websites, assess user experience, identify issues, test performance, compare competitors, and prepare improvement reports.
Best-fit roles
Application Support / IT Support L1-L2
Technical Support / Software Support
Web Applications / Website QA
Database / Application Support
Support discipline
Reliable base
Level 1/2 support mindset with clear communication, structured troubleshooting, and careful follow-through.
Issues -> clarity
Systems support
Database-aware
Business applications support backed by SQL/MySQL checks, access support, and database-aware troubleshooting.
Queries -> checks
Process mindset
Detail-first
Data quality, website testing, reporting notes, documentation, and improvement planning.
Records -> quality
Project readiness
Guideline-ready
Git/GitHub, HTML, CSS, JavaScript, testing habits, and the ability to learn technical standards quickly.
Tasks -> tracked
Technical Toolkit
Application support, SQL, Microsoft 365, SharePoint, Windows, and web systems.
A compact skill map grouped around employer-searchable areas: application support, IT support L1/L2, Microsoft 365, SQL/MySQL, SharePoint, website QA, documentation, and web application support.
02
Microsoft 365 & Identity
Microsoft 365, SharePoint, Outlook, Teams, Active Directory, Azure AD, access support, permissions, and account handling.
Reliable support across common business systems and user environments.
03
SQL/MySQL & Reporting
SQL/MySQL, validation queries, form submission review, data checks, reporting support, records accuracy, and database-backed application exposure.
Practical SQL support skills with room to keep growing.
04
Website QA & Systems Analysis
Website review, UX analysis, responsive testing, SEO basics, performance checks, process improvement, and user acceptance testing support.
Able to bridge users, workflows, and system change in a practical way.
05
Technical Troubleshooting
Application, workflow, website, hosting, DNS, SSL, domain, API, database, and incident troubleshooting.
Turns technical issues into stable outcomes and clearer support notes.
06
Development & Scripting
HTML, CSS, JavaScript, React, Next.js, Django, Node.js, Python, APIs, and practical experience supporting web-based systems.
Adds hands-on technical context to application systems support work.
07
Delivery & Change
Reports, presentation material, documentation, Git/GitHub, issue tracking, deployment support, and stakeholder communication.
Useful in environments that need clear change handling and continuity.
08
Customer Support Foundation
Zendesk customer service training, end-user communication, support professionalism, escalation awareness, and service mindset.
Relevant support foundation for migration and upgrade-focused teams.
09
Project Readiness
Testing, documentation, change tracking, technical learning, and reliable contribution across application support and SQL-focused teams.
Built for systems, support, reporting, and SQL-aware environments.
Education & Credentials
Formal IT study plus support-ready certifications.
This section is here for recruiters who scan quickly for Australian education, support training, and technical foundations.
Education
IT qualifications
Torrens University Australia
Master of Information Technology (Advanced), Information Technology
2022 - 2024
Performance Education
Professional Year, Information Technology
Aug 2025 - 2026
Tribhuvan University
Bachelor's degree, Computer Science and Information Technology
2015 - 2019
Certifications
Support and technical foundations
Zendesk Customer Service Professional Certificate
LinkedIn · Issued Sep 2024
Customer support, service communication, support professionalism
Google IT Support Specialization
Coursera · Issued Nov 2020
Operating systems, troubleshooting, networking, IT support foundations
Crash Course on Python
Coursera · Issued Sep 2020
Python, debugging, troubleshooting, automation foundations
Cyber Security Foundation
Certiprof · Issued Dec 2020
Risk management, security awareness, technical foundations
Journey
Experience
Current internship, support consulting, application development, and data quality experience shaped around troubleshooting, documentation, testing, and user-focused systems work.
May 2026 - Present
Software Developer Intern
SpaceTel IT · Adelaide, South Australia · On-site
Reviewing websites, user journeys, technical quality, and competitor positioning while preparing practical improvement reports for redesign and content planning.
- Website review, UX analysis, navigation checks, and issue identification
- Lighthouse, PageSpeed Insights, crawler-style review, and manual testing
- Reports, presentation material, responsive layout notes, and content improvement planning
2022 - Now
Application Support & IT Support Consultant
Sole trader / Contract · Remote
Provide Level 1/2 IT and application support for small-business clients across Microsoft 365, Windows environments, SharePoint, Outlook, Teams, and web-based systems.
- Microsoft 365, SharePoint, Outlook, Teams, access, permissions, and user workflow support
- SQL/MySQL checks for data retrieval, validation, form submissions, and troubleshooting
- Website setup, hosting, DNS, SSL, domain configuration, deployment, and ongoing updates
Dec 2020 - Mar 2022
Application Support Developer
Eydean Inc
Developed and supported web applications while working on application features, database integration, APIs, testing, bug fixing, and documentation.
- React, Django, MySQL, APIs, and database-backed features
- Application testing, debugging, system improvement, and maintenance
- Team collaboration, Git/GitHub, and practical handover notes
Nov 2017 - Nov 2020
Data Specialist
CloudFactory
Performed data validation, data review, quality assurance, and accuracy checks across large volumes of structured digital data.
- Data monitoring, validation, and quality checks
- Error identification, correction, and consistency review
- Detailed instructions, documentation, deadlines, and structured workflows
Showcase
Practical Delivery Projects
These projects show practical delivery: requirements, website development, hosting, DNS, SSL, deployment, content updates, and support after go-live.
View Case Study
Mission card
Create a clearer website so prospective students and clients could understand services and enquire with more confidence.
Proof
Live production site launched and maintained with enquiry flow, deployment setup, and ongoing production updates handled.
Support
Turned client requirements into a practical business website.
ReactNext.js
Glide Education
The result was a live production website with clearer services, a simpler enquiry path, and a more professional first impression.
Value Delivered
Handled deployment, DNS, SSL, and post-launch support.
View Case Study
Mission card
Give a local service business a clearer online presence that explains services quickly, builds trust, and supports customer enquiries.
Proof
Live service site launched with ongoing content and hosting updates supported after go-live.
Support
Included support after launch, not just the initial delivery.
HTMLCSS
Prime Roof Care
The finished website gives the business a more professional online presence and a clearer path for visitors to move from browsing into enquiry.
Value Delivered
Covered content changes, hosting, and live updates.