Application & Business Systems Support
Core strength across business application support and troubleshooting.
Workflow configurationSystem access & role managementIncident & defect resolutionRoot-cause troubleshootingChange supportUser assistance
Hello, welcome to my profile.I am Rajiv.
Master of IT graduate based in Adelaide. Over the last few years I've supported business applications, written a fair amount of SQL to track down data issues, and built small pieces of software along the way. Right now I'm leaning further into data analysis, with data engineering as the longer-term goal.
Application SupportSupport & TroubleshootingData AnalysisSQL / MySQLSoftware DevelopmentProfessional Year 2025–26
Snapshot
A recruiter-friendly read of where I fit best.
Master of IT graduate with hands-on experience across application support, SQL-backed data analysis, and software delivery. Currently completing a Professional Year Program and actively seeking IT support, data analyst, or junior software developer roles across Australia, with data engineering as the longer-term goal.
Role direction
Application support, data & software
Best suited to IT application support, support technician, data analyst, and junior software developer roles, with data engineering as the next step.
Working style
Structured, detail-first, ownership-driven
I gather requirements carefully, troubleshoot systems methodically, validate data thoroughly, and explain things clearly to both technical and non-technical people.
Background
Master of IT + real delivery across support & data
Torrens University Australia MIT, Professional Year Program (ongoing), enterprise application support at SpaceTel, and 4+ years across support, data, and software development.
What I do now
Application systems support backed by practical delivery context.
I support business applications, user workflows, Microsoft 365, Windows environments, and web-based systems. I also bring hands-on context from websites, APIs, hosting, deployment, troubleshooting, and data-aware issue investigation.
positioning.log
> focus.current
application systems -> SQL support -> data engineering path
Enterprise applications
Business application administration and configuration.
Workflow configuration, system access, role management, form setup, release testing, and defect lifecycle management.
Microsoft 365 & identity
Comfortable across Microsoft 365, SharePoint, and Teams.
User access, permissions, SharePoint administration, Outlook, Teams, and day-to-day business application support.
Data & reporting
SQL validation, data accuracy, and reporting support.
SQL/MySQL queries for record validation, data issue investigation, and troubleshooting reporting inconsistencies in database-backed applications.
Release & change
UAT coordination, release management, and documentation.
Release notes review, pre-production validation, regression testing, change documentation, and user guides for technical and non-technical audiences.
Best-fit roles
- IT Application Support Specialist
- Support Technician / Service Desk
- Data Analyst
- Software Developer (Junior)
What teams get
- A Master of IT graduate with hands-on application support, SQL-based data analysis, and practical software delivery experience.
- Someone who troubleshoots systems and data issues methodically, and verifies outcomes before calling something done.
- Clear communication with everyone from end users to project stakeholders, backed by thorough documentation at every step.
Skills
The skills each role actually put to work.
Pulled straight from the experience below. Instead of one long skill wall, this section is grouped into four employer-searchable domains: application support, SQL/data & web development, release & documentation, and Microsoft 365.
SQLMySQLPostgreSQLData Validation & AnalysisApplication SupportMicrosoft 365SharePointRequirements GatheringSQLMySQLPostgreSQLData Validation & AnalysisApplication SupportMicrosoft 365SharePointRequirements Gathering
ReactNext.jsNode.jsREST APIsGit / GitHubTroubleshootingDocumentationQuality AssuranceReactNext.jsNode.jsREST APIsGit / GitHubTroubleshootingDocumentationQuality Assurance
SQL, Data & Web Development
SQL and data analysis, plus the technical delivery context behind it.
SQL / MySQLT-SQL & ETL conceptsData validation & analysisReact / Next.jsNode.jsREST APIs
Release, Testing & Documentation
End-to-end release, change, and stakeholder communication.
UAT coordinationRelease notes reviewRegression testingChange documentationUser guidesRequirements gathering
Microsoft 365 & Identity
Business application and identity administration.
Exchange OnlineSharePointTeamsOutlookActive DirectoryAzure AD
Credentials
Formal study plus support-focused foundations.
This section gives hiring managers a fast check on education, certifications, and technical foundations without interrupting the main portfolio story.
Education
IT qualifications
Performance Education
CurrentProfessional Year Program, Information Technology
2025 – 2026
Torrens University Australia
Master of Information Technology (Advanced)
2022 – 2024
Tribhuvan University
Bachelor of Computer Science and Information Technology
2015 – 2019
Certifications
Support and technical readiness
Zendesk Customer Service Professional Certificate
LinkedIn | Sep 2024
Google IT Support Specialization
Coursera | Nov 2020
Crash Course on Python
Coursera | Sep 2020
Cyber Security Foundation
Certiprof | Dec 2020
Current emphasis
I am intentionally shaping my profile around application support, SQL and data analysis, and practical software delivery. Those are the foundations for a longer-term move into data engineering.
Experience
A practical track record across support, systems, delivery, and data accuracy.
The experience is intentionally framed to show junior but credible progression: user support, systems support, technical delivery, and data discipline.
Software Developer Intern
SpaceTel IT | Adelaide, SA | On-site
Support the administration and testing of a multi-role enterprise compliance platform, translating business requirements into functional system configurations and managing the full defect lifecycle.
- Configure workflows, system access, and evidence-handling processes across multiple user roles; coordinate release testing with key users prior to production deployment.
Disability Support Worker (Part-time)
Adorable Home Care & Northern Disability | Adelaide, SA
Work within regulated care environments across two providers, maintaining accurate digital records, incident documentation, and shift handovers in line with privacy legislation and care quality standards.
- Maintain accurate digital case notes, incident records, and shift handovers per organisational policy and privacy legislation.
Application Support & IT Support Consultant
Sole Trader / Contract | Australia / Remote
Administer and support business applications for clients across Microsoft 365, SharePoint, Teams, and web-based platforms, acting as the bridge between business need and technical solution.
- Write and execute SQL/MySQL queries for data retrieval, validation, and reporting accuracy checks, building practical data analysis habits alongside application support.
Application Support Developer
Eydean Inc | Kathmandu, Nepal
Maintained and supported production web applications built with React, Django, Node.js, MySQL, and REST APIs, handling bug investigation, defect resolution, and post-change stability checks.
- Supported database-backed application features including data validation, query troubleshooting, and API integration testing, building foundational SQL and data analysis skills.
Data Specialist
CloudFactory | Kathmandu, Nepal
Performed data validation, quality assurance, and accuracy checks across large volumes of structured digital data, developing strong analytical and problem-solving habits.
- Identified data errors, corrected inconsistencies, and ensured outputs met required quality standards and project guidelines.
Projects
A few things I've built.
A quick look at each build. Click through for the full case study: business context, delivery decisions, and post-launch ownership.
Confidential
SpaceTel IT, Adelaide
Enterprise Compliance Assessment Platform
Multi-role compliance assessment and QMS support
ReactSpring BootPostgreSQLSelenium
View Case Study
Live delivery
glideedu.com.au
Glide Education
Consultancy and visa services platform
ReactNext.jsNode.jsTailwind CSS
View Case Study
Live delivery
primeroofcare.com.au
Prime Roof Care
Service business website for enquiries and trust
HTMLCSSTailwind CSSResponsive Design
View Case Study
Open source
github.com/prodev1996/sql-retail-analytics
SQL Retail Analytics
SQL-first retail analysis: cohorts, churn risk, and window functions
SQLPythonJupyter Notebookpytest
View Case Study
Open source
github.com/prodev1996/sales-dashboard
Northstar Sales Dashboard
Interactive sales analytics dashboard, Streamlit + Plotly
PythonStreamlitPandasPlotly
View Case Study
Open source
github.com/prodev1996/fixorahub
FixoraHub
AI-assisted tech-help platform, full-stack build
Next.jsTypeScriptDjango REST FrameworkTailwind CSS
View Case StudyContact
Ready to support, analyse, and build. Data engineering is next.
Open to IT application support, support technician, data analyst, and junior software developer roles. I am happy to discuss positions that value practical ownership, clear communication, and strong learning momentum.
Available across AustraliaOn-site, hybrid, or remote depending on roleJunior and growth-track opportunities